With an ever increasing trend for reporting our every move on social media, Hotels, Guest Houses and Bed & Breakfast establishments come under fire for the slightest disappointment experienced by a visiting guest. Sites like TripAdvisor and programmes like ‘Four in a Bed’ have become icons for the traveller, and establishment owners are truly kept on their toes.
So how would your B&B fair under such scrutiny? Have you been victim of an over zealous guest?
The AA Star Rating Guide is a well respected tool and one which proprietors strive for. Although it isn’t a guarentee for a great visit, it does give the traveller a general guide about what to expect from their chosen accommodation.
Guest accommodation star ratings follow these very basic guidelines.
Star Rating Description:
One Star: Minimum quality requirements for cleanliness, maintenance, hospitality, facilities and services. A cooked or substantial continental breakfast is served in a dining room or eating area, or bedroom only.
Two Star: Courteous service, well-maintained beds, and breakfast prepared with a good level of care.
Three Star: Friendly welcome, and good-quality, well-presented beds and furniture. A choice of good-quality, freshly cooked food is available at breakfast.
Four Star: Attentive, more personalised service. At least half of the bedrooms are en suite or have private bathrooms. Very good beds and high quality furniture. Breakfast offers a greater choice, and fresh ingredients are cooked and presented with a high level of care.
Five Star: Awareness of each guest’s needs with nothing being too much trouble. All bedrooms are en suite or have a private bathroom. Excellent quality beds and furnishings. Breakfast includes specials/home-made items, high quality ingredients, and fresh local produce.